FAQ & Site Info

Return & Exchange Policy We want you to be completely satisfied with your katharinejewelry purchase. If you are unhappy with your purchase, you are welcome to return the item to us within 14 days of purchase, provided the product is in its original sealable condition. In the event that your product is faulty, does not match its description or perform its function then a full refund (including postage costs) will be made in its original payment method or store credit will be awarded. There is no refund or exchange on sale items. To return purchases, please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account. Return Address KATHARINE JEWELRY Room 401 Building 1 Xuexianli ,Baoan District,Shenzhen China 518000